Adobe Call Home

Posted : admin On 1/26/2022
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Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more. Now you can take your ideas to new places with Photoshop on the iPad, draw and paint with Adobe Fresco, and design for 3D and AR. Adobe 345 Park Avenue San Jose, CA. Tel: 408-536-6000 Fax: 408-537-6000. Locations around the globe ›.

We connect you with our Customer Care staff in various ways, depending on your product and issue. See the list below to view your contact options.

For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.​

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting
Creative Cloud for individuals
  • All apps
  • All apps + Stock
  • Single apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom plan with 1 TB - including Lightroom for mobile (iOS and Android)
  • Adobe Stock plans
  • Adobe Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Stock single image

Adobe Story Plus

Phone

Chat

Phone (30 days from the date of purchase)

Chat (30 days from the date of purchase)

Forums

Phone

Chat

Forums

Forums

To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Expert Sessions (for product how-to's)

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAdministration & Deployment
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Forums

Expert Sessions

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Forums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat Pro DC

Acrobat Standard DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign

Adobe Acrobat PDF Pack

Adobe Acrobat Export PDF

Phone

Chat

Not applicable

Not applicable

Forums

Adobe Call Home Reviews

Adobe

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign for teams

Phone

Chat

Not applicable

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAdministration & Deployment

Acrobat DC

Adobe Sign for teams

Phone

Chat

Forums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Technical Communications Suite - 2019 & 2017 release

Captivate 2019 & 2017

Presenter 11.1, 11 & 10

Presenter Video Express 2017 & 11

FrameMaker (2019 release) & (2017 release)

RoboHelp (2019 release) & (2017 release)

RoboHelp Server**

FrameMaker Publishing Server**

ColdFusion

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Contribute - EOL

Director - EOL

LeanPrint - EOL

ForumsForumsForumsForums

Note:

  1. There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
  2. The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
  3. ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.

For additional support via phone or chat, contact Adobe Customer Care.

Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat Pro 2020 desktop

Acrobat Standard 2020 desktop

Acrobat Pro 2017 desktop

Acrobat Standard 2017 desktop

Font Folio

Photoshop Elements 2021, 2020, and 2019

Premiere Elements 2021, 2020, and 2019

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier

Creative Suite products

Lightroom 6 and earlier

Photoshop Elements 2018 and earlier

Premiere Elements 2018 and earlier

Forums

Forums

Forums

Forums

Adobe call home reviews

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount Downloading & InstallingHow-to's & Troubleshooting

CC mobile apps*

DC mobile apps*

*Covered as part of a paid subscription or an active trial for the following plans:

  • Creative Cloud all apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom CC plan - including Lightroom for mobile (iOS and Android)
  • Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

All other mobile appsChatForumsForums

For additional support via phone or chat, contact Adobe Customer Care.

Adobe Call Home

Covered Plans & Products

Account

Downloading & Installing

How-to's & Troubleshooting

Acrobat Reader

Flash Player

Shockwave Player

Edge Web Fonts

Apache Flex

Chat

Forums

Forums

Adobe XD (starter plan)

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAll issues
All enterprise plansFind enterprise support options.

Adobe Partner Connection Reseller Program and Retail Program

Adobe offers two unique programs for reseller and retail partners in the US and Canada.

RESELLER PROGRAM

The Reseller Program is designed for resellers who focus primarily on software licensing sales to commercial, government, and education customers. Four levels of membership allow you to engage with Adobe at a level representing your organization’s resources, areas of specialty, and commitment to the Adobe relationship. Obligations and benefits increase at higher levels.

  • Registered: Basic membership. Simple online enrollment provides access to the TLP program.
  • Certified: Requires an additional application process for access to VIP, CLP, and Specializations.
  • Gold: Adds revenue and other business commitments in exchange for access to the Deal Registration Incentive.
  • Platinum: Requires the highest revenue and business commitments in exchange for the highest level of benefits.

Program Materials

  • Reseller Program and Retail Program Agreement (for review prior to enrollment)

Adobe Call Out Box

RETAIL PROGRAM

Call

Adobe Call Home Phone

The Retail Program is designed for partners who focus primarily on desktop product sales to consumers, small businesses, and individual end-user customers. The Retail Program defines three areas of specialization with benefits tailored to the following unique retail business models or vertical markets: traditional brick-and-mortal retail, online retail, and education sales through campus stores.

Adobe Call Home Services

Program Materials